Shipping policy

​

All orders are processed within 3 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

​

Domestic Shipping Rates

 

Shipping charges for your order will be calculated and displayed at checkout. 

 

 

International Shipping

​

We offer international shipping to the following regions and countries: Europe, North America, Japan. For additional information on whether we ship to your location please contact us on thelovelessband@hotmail.com.

 

Shipping charges for your order will be calculated and displayed at checkout. 

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Loveless is not responsible for these charges if they are applied and are your responsibility as the customer.

 

 

How do I check the status of my order?

​

When your order has shipped, you will receive an email notification from us to confirm your order. 

 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at thelovelessband@hotmail.com with your name and order number, and we will look into it for you.

​

 

Refunds, returns, and exchanges

 

In the event that your order arrives damaged in any way, please email us within 14 days of receiving your order at thelovelessband@hotmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

​

If you have any further questions, please don't hesitate to contact us at theloveless@hotmail.com.